Frequently Asked Questions
Get answers to commonly asked questions about your stay.
PROPERTY QUESTIONS
Where is your hotel located?
312 E Camino Monte Vista, Palm Springs, CA 92262
What types of rooms does your hotel have?
We offer Suites, Superior Rooms, Deluxe Rooms, and Standard Rooms.
How many people can stay in a room?
Our Suites, Superior Rooms, and Standard Rooms have a 4-person capacity. Our Deluxe Rooms have a 2-person capacity.
Do the rooms have kitchens?
Our Suites and Deluxe Rooms all offer full kitchens (fridge, stove, sink, and microwave) with dishes and cookware. Our Standard Rooms offer a kitchenette (fridge, microwave, and dishes). Our Superior rooms have both kitchen or kitchenette options.
Do the rooms have fridges?
Yes, all rooms have a fridge which you are free to use.
Do you have a restaurant?
No, we do not have a restaurant. You can contact us at any time for recommendations.
Do you have a bar?
All rooms have a well-stocked mini-bar, but we do not have an onsite bar/restaurant. You can contact us (SMS/Email/WhatsApp) at any time for recommendations.
Do you have a spa?
No, we do not have a spa.
Do you have ice?
We have an ice machine in the towel room next to the pool.
Are your rooms accessible / ADA compliant?
Our hotel was built in 1948 long before accessibility was mandated in property construction. As such, our property does not have the level of accessibility you might find at a newer hotel. We have attempted to maximize accessibility given the structural limitations, including: A van accessible parking spot, numerous “Deluxe” rooms accessible without steps (1–2 inch threshold with ramp available), smooth floors with no carpet, 32–36 inch door widths, open floor plan arrangements, accessible showers with >32" entries, low bathroom shelves, and service animals allowed in all rooms at no charge.
BOOKING PROCESS QUESTIONS
How do I book a room?
Online through our website. www.thecactai.com is the cheapest and fastest way to book a room.
Do you charge a resort fee?
No, our room fee includes the price of the room plus self-parking for one vehicle per room, Wi-Fi, and access to our outdoor activity areas (including pool and mini putt).
Can I cancel my reservation?
For information on cancellation policies and refunds, please check your confirmation email or the website you used to book. We generally offer free cancellation until 24 hours before your check-in, but exclusions may apply.
Why do I have to give you my mobile phone to book a room?
We use text messages for our digital check-in/out experience and to interact with guests. You can text us with any questions or requests prior to or during your stay.
What if I don’t want to receive SMS text messages?
Simply reply to any message and let us know your communication preference. We offer SMS, WhatsApp, or email.
Do texts cost money?
Your standard SMS text messaging charges will apply to all texts with us. We don’t charge anything extra.
Do you offer weekly rates?
Yes, although some exclusions may apply depending on the time of year. You can find our current best rates on our website www.thecactai.com.
Do you offer monthly rates?
No, we do not allow monthly reservations.
Can I host a meeting or event at The Cactai?
We offer full hotel buyout options for special events. Please check the events page or contact us at events@thecactai.com.
Do you do weddings?
We offer full hotel buyout options for special events. Please check the events page or contact us at events@thecactai.com.
GUEST EXPERIENCE QUESTIONS
How do I contact you?
You can contact us 24/7 via text message (1-760-656-6085), WhatsApp (1-760-656-6085) or email (monty@thecactai.com).
Can children stay at The Cactai?
We are an 'adults only' resort. All guests and visitors must be 21 or older.
What time is check-in?
3 PM
What time is check-out?
11 AM
Where do I check-in?
We are a fully digital property and provide a digital check-in experience. You’ll receive a custom door code after check-in is completed.
Can I check in early?
Contact us and we’ll do our best to provide early check-in options.
Can I check out late?
Contact us and we’ll do our best to provide late check-out options.
How do I check out?
Contact us and let us know you’re leaving. You’ll receive a copy of your final invoice once your room charges are finalized.
Do you have Wi-Fi?
Yes, Wi-Fi is included in your room fee. Info is located in the welcome card inside your room.
Do you offer room service?
We do not offer room service. There are many excellent local restaurants that deliver via your favorite delivery app.
Do you have a concierge?
We offer a digital concierge service. Contact us at any time for recommendations.
Do you have rollaway beds or cribs?
No, sorry we do not.
Can I smoke or vape in my room?
Our rooms are smoke-free. We charge a $250 cleaning fee for smoking or vaping in your room.
What about smoking or vaping on my patio or in the courtyard?
We’re a smoke-free property. This includes patios and communal outdoor spaces.
Can people who aren't staying at the hotel use the pool or come to our room?
Guests cannot exceed room capacity for visitors. Visitors must be registered or staying guests.
Where can I get coffee?
All rooms have an espresso and drip coffee machine (Nespresso/Keurig pods).
Do you have a gift shop?
No, sorry we do not have any retail shops on the property.
Where do I park my car?
Self-parking in our lot is included. Limit one vehicle per room.
Do you have car charging stations?
No, but there are multiple charging stations within walking distance.
Are pets allowed?
We allow well-behaved dogs for an additional fee of $50 per stay. Dogs cannot be left alone in the rooms.
Do you allow service animals?
Yes, service animals are allowed without any additional fees.
Contact Information
SMS or WHATSAPP: +1-760-656-6085
EMAIL: monty@thecactai.com
ADDRESS: 312 E CAMINO MONTE VISTA, PALM SPRINGS, CA 92262